Refund policy

Store Policy

Thank you for choosing RU Chocolate for your chocolate indulgence. To ensure a delightful experience, please review our store policy below:

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1. Returns and Exchanges: Due to the delicate nature of our products, we regret to inform you that returns and exchanges are not allowed once the items have left our facility. We take great care in crafting and packaging our chocolates, and for quality assurance reasons, we cannot accept returns.

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2. Shipping Carrier Delays and Damaged Packages: Once your order leaves our facility, RU Chocolate is not responsible for any shipping carrier delays or damages incurred during transit. While we make every effort to protect our chocolates during packaging, circumstances beyond our control may affect the condition of your shipment.

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3. Hotter Months Shipping Advisory: During warmer months, we recommend selecting overnight shipping to preserve the quality of your chocolates. Despite our best efforts to safeguard the products, we cannot guarantee their condition if shipped over longer durations in high temperatures. We advise cautious consideration of shipping options during hotter seasons.

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4. Storage Guidelines: To maintain the freshness and integrity of your chocolates, store them in a cool environment (around 68°F) and consume them within the recommended timeframe provided in our storage guidelines.

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5. Allergen Information: Please be aware that our chocolates may contain allergens. Check our product descriptions and packaging for detailed allergen information. If you have specific concerns or dietary restrictions, contact us before placing an order.

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6. Contact Us: For any inquiries, concerns, or assistance, our customer care team is here to help. Reach out to us at Rocio@ruchocolatewasted.com.

Thank you for choosing RU Chocolate. We appreciate your understanding and hope you savor every moment of your chocolate experience.